Refund & Return Policy
Last Updated: 18-2-2026
At The Shifaame, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we are here to help.
1. Returns
- You may request a return within 14 days of receiving your order.
- Only unopened, unused, and sealed products in their original packaging are eligible for return.
- For hygiene and safety reasons, opened or used products cannot be returned.
2. Refunds
- Once your return is received and inspected, we will notify you of the status of your refund.
- Approved refunds will be processed back to your original payment method within 7–10 business days.
- Shipping charges are non-refundable.
3. Exchanges
We only replace items if they are defective or damaged during delivery. If you need an exchange for the same product, please contact us at info@theshifaame.com within 48 hours of delivery.
4. Non-Returnable Items
The following items cannot be returned or refunded:
- Opened or used products
- Discounted or sale items
- Gift cards or promotional items
5. How to Request a Return
To start a return, please contact us at:
📧 Email: info@theshifaame.com
Our team will guide you through the process. Please do not send products back without contacting us first.
6. Shipping for Returns
- Customers are responsible for the shipping costs of returning an item.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
7. Policy Updates
We may update this Refund & Return Policy from time to time. Any changes will be posted on this page with the updated date.
